Chapter 1
The Problem with IT Service Delivery
Tell me and I forget. Teach me and I remember. Involve me and I learn.
Benjamin Franklin
In the fast-moving hypercompetitive world of today, innovation is as crucial as it is hard. People want ever better solutions faster. This requires pushing the envelope, taking chances into the new and unknown. While such bets do not always succeed, playing it safe risks a slide into irrelevance.
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