Lean Hospitals, 3rd Edition

Index

A

Adams, Jim, 13, 14, 15, 263, 264

Adaptive design, 36

ADKAR® Model, 292

AIDET, 37, 98

Akron Children’s Hospital, 91, 233–234

Alcoa, 32, 173, 174, 306

Alegent Health, 7

Allegheny General Hospital, 6, 114, 156, 189, 306

American Association of Critical-Care Nurses, 189

American Medical Association, 96

Anatomic pathology, 221–222

Ancillary support departments

improving flow

in anatomic pathology, 221–222

in clinical laboratories, 217

improves quality and teamwork, 219–220

in pharmacies, 222–224

reducing delays

in receiving areas of lab, 218–219

in specimen collection, 217–218

inside testing areas of lab, 220–221

Andon, 192–193

Appleton Medical Center, 257

Arens, Jamie, 205

A3 problem solving, 163–165

hand hygiene, 166–168

lost specimens, ...