What get measured, gets managed.
—Peter Drucker
One of the challenges manufacturing and union-based organizations face is building and maintaining a positive culture in environments that are historically competitive, process-driven, and perceived by many to be inhumane, e.g., by way of an assertive management style, disciplinary focus, and often a divisive mentality between management and front line. In these environments, day-to-day communication can be difficult. Day-to-day management of production activities can be difficult. And implementing change can be difficult. It’s all difficult a lot of the time—but it’s not impossible.
Over the last 20 years, I have worked in a range of organizations, including various ...
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