It is not the employer who pays the wages. He only handles the money. It is the product that pays the wages.
—Henry Ford, 1922
Snapshot Takeaway
To build a culture of civility in manufacturing workplaces, you would do the following:
1. Implement Prong/Step #1 of the Trident Approach
Step 1—Part A: Assessment and Training—Start at Leadership Level—Fundamentals of Presence and Social Intelligence
o Assess leaders’ ability to:
o Be present and focused
o Build trust
o Use social intelligence
o Consider cultural components and nuances, e.g., organizational and demographic
o Convey respect in communications, e.g., when giving feedback and giving instructions
o Document appropriately, e.g., end in mind, fact-based, ...
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