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Lean Sigma: A Practitioner’s Guide by Dr. Ian Wedgwood

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3. Global Process Problems

A: On-Time Delivery Issues

Overview1

Virtually all processes are designed to deliver an entity (anything from a single item to a whole shipment) to a Customer, clearly with a Customer’s need of having the right entity at the right time (essentially a measure of effectiveness of the process). As the Supplier, we are also interested in the cost to deliver the entity, whether it is in labor or processing costs (measures of efficiency of our process).

Examples

  • Industrial. Product shipments
  • Healthcare. Medications delivery/administration, laboratory/radiology turnaround
  • Service/Transactional. Service delivery, invoicing

Measuring Performance

In considering on-time delivery issues, we are focusing on measures of effectiveness ...

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