Appendix A. Troubleshooting Methods and Flowcharts
The Troubleshooting Process
If you don’t service computers for a living, it might seem scary to talk about the troubleshooting process. But, believe us, it’s worth the effort to follow a process that can find problems in a hurry, whether you earn your living at it or just want to save a few bucks and be the hero of your office or home.
To become a successful troubleshooter, you need to do the following:
Learn as much as you can about what went wrong.
Evaluate the environment ...