Index
A, B
Big Three documents, 41
business requirements, 43
project schedule, 43
Business requirements, 43
C
Catching errors, 177
philosophies, 179
quality assurance, 179
quality control, 179
testing process, 180
Client expectations management, 165, 166
agreement establishment, 167
change management process, 167
complete the agreement, 167
delivery as expected, 167
periodically assess performance, 167
proactive communication, 167
reset expectations, 167
Collecting metrics, 51
Communication Plan, 93
culture change plan, 95
informational needs, 96
mandatory options, 96
marketing, 96
process, 95
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