Leveraging Technology as a Response to the COVID Pandemic

Chapter 6 The Role of Real-Time Location Systems in Ambulatory Care in the Post-Pandemic Era

Mary Jagim and Joanna Wyganowska

DOI: 10.4324/b23264-6

Contents

• Background and Challenges
• Impact on Patient Volumes and Revenues
• Impact on Workforce
• Impact on Workflow and Operations
• Solution
• Real-Time Tools
• The Need to Eliminate a Physical Waiting Room and Create Virtual Waiting Rooms
• Streamlined Door to Exam Patient Flow
• Use of RTLS Data to Improve Staff Workflow and Improve Patient Throughput
• Contact Tracing to Aid in Mitigating Post-COVID-19 Concerns
• Staying Connected to Families and Visitors
• Summary
• References

As communities begin to re-open after COVID pandemic, a “new-normal” began for ambulatory care practices. Ambulatory care practices ...