Leveraging the Impact of 360-Degree Feedback

Chapter 2. Implementing a 360-Degree Feedback Process

There are several important parts to implementing an effective 360-degree feedback process, and through practice we have seen that following this outline can dramatically increase the odds of a successful 360 initiative:

• Establishing goals for the 360 initiative

• Assessing individual and organizational readiness

• Designing the process

• Selecting or designing a tool

• Identifying and preparing participants

• Preparing the organization

• Administering the assessment and processing the results

• Delivering feedback

• Supporting development

• Evaluating the process

This chapter covers the first seven topics (goals through assessment administration and processing results). Chapters 3 and 4 offer guidance on delivering feedback, ...