Leveraging the New Infrastructure

CHAPTER 10

Leading and Managing the New Infrastructure

When the international financial services firm InterFinCo shifted from deal making to Management by Maxim (Chapter 7), it needed new governance processes. Implementing Management by Maxim meant more focus on balancing firmwide processes and capabilities with those that remained the responsibility of each business unit. In the words of InterFinCo’s director of international operations,

We have made major changes in our governance processes, starting with executive committee responsibility for information technology infrastructure decisions across the firm. We will never get the governance and management responsibilities exactly right. In fact we struggle to know what “right” is—what is right ...