Listen Up or Lose Out

ENDNOTES

INTRODUCTION

1S. Scott, Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time (New York: Viking, 2002), p. 1.

2In the language of the day (1776), Benjamin Franklin wrote in Poor Richard’s Almanac, “The Wit of Conversation consists more in finding it in others, than shewing a great deal yourself.”

3H. D. Thoreau, A Week on the Concord and Merrimack Rivers, “Wednesday.”

4W. Loban, quoted in A. Wolvin and C. Coakley, Listening, 3rd ed. (Dubuque, IA: William C. Brown Company, 1988). On average, people spend more time listening than they do in speaking, in part because many interactions occur in groups.

5W. Loban, p. 15.

6“Families Were Admitted to the National Institute of Mental Health and, Like ‘Jane Goodall ...