Disclaimer: The case studies in this book have been taken from real-life organizations. Care has been taken to ensure that the names of the organizations and the names of their employees are changed and do not resemble my clients in any way. The reader familiar with the healthcare industry will definitely find these situations very practical and insightful.
Before we move into looking at our case studies let us look at the case study methodology and its advantages. One can argue that case study methodology is used mainly by MBA programs, especially Harvard ...
