Machine Learning for Business Analytics

Chapter 4 Chatbots: Their Uses and Impact in the Hospitality Sector

Princy Sera Rajan, Darsana S. Babu, and Sameena M. H.

DOI: 10.4324/9781003206316-4

Contents

4.1 Introduction

4.2 Literature Review

4.3 Proposed Methodology

4.4 Limitations of Using Chatbots

4.5 Conclusion

4.6 Future Scope

References

4.1 Introduction

In recent times, there is an increasing need for improvement in any industry to keep up with the customer’s expectations. Especially in the hospitality industry, as it is a service industry, it deals with the customer service experience, which directly aligns with their satisfaction to be in line and acts as fast as possible; the easiest and immediate solution would be the integration of automated technology using artificial ...