February 2018
Intermediate to advanced
272 pages
8h 42m
English

This chapter covers
Talking to customer service over the phone is a burden for both the customer and the company. Service providers pay a good chunk of money to hire these customer service representatives, but what if it’s possible to automate most of this effort? Can we develop software to interface with customers through natural language?
The idea isn’t as farfetched as you might think. Chatbots are getting a lot of hype because of unprecedented developments in natural ...
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