Appendix C

A Case Study on Machine Learning Application: Grouping Similar Service Requests and Classifying a New One

In the previous two appendices, we have discussed how R and Python can be used to create the machine learning algorithms. We also talked about different sets of libraries available for easy deployment of machine learning. With that perspective, let’s now see how machine learning is used in real life to solve a business problem, which otherwise would have taken significant manual effort.


In a telecom service center, the operators are responsible for providing the technical resolution to the problems that the customers face. Recently, due to huge surge in telecom user base, the service center of Newtel Infocomm ...

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