CHAPTER 7: MANAGING CHANGE
Any change to working patterns and arrangements can take time to embed. We are creatures of habit and everyone adapts to change at their own pace.
In this chapter, I discuss what to expect when working patterns change and how to help ensure a smooth transition to remote working.
The stages of change
In the 1960s psychologist Elizabeth Kubler-Ross identified the stages people move through during grief and loss after the death of a loved one.20 Further studies by management consultant Rosabeth Moss Kanter showed that we go through a similar pattern of emotional responses to change in the work environment.21 The transition curve in Figure 6 shows the stages we go through when we experience change and how they can impact ...
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