2. Implementing the Plan

“Proving that the true skeptics are indeed trulyskeptical achieves nothing, except that you’ve dentedyour pick and probably permanently diminished yourcredibility (and failed to appreciate the vitalimportance of building a fragile momentum).”

—Tom Peters, A Passion for Excellence


Now that you have spent some time planning your improvement effort, it is time to make those plans a reality. Implementing your plan may feel overwhelming. It includes building and deploying solutions, selling ideas, and overcoming resistance. In this chapter we provide guidance on how to proceed.

The four necessary guiding principles for action plan implementation are the following:

1. Sell solutions based on needs.

2. Work with the ...

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