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Making the Software Business Case: Improvement by the Numbers by Donald J. Reifer

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6Quantifying the Costs/BenefitsCapitalizing Software Casey Study

Mediocre people with good tools and languages willstill develop mediocre systems, but good people,even when burdened with poor tools and mediocrelanguages, can turn out damn good software.

—Ed Yourdon [1992]

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You’ve Got a Problem

You have recently been assigned to a new project. This is a large information technology (IT) project in a utility that recently went public. It will serve as the pathfinder for future system developments. The system, illustrated in Figure 6.1, is being developed to allow users to access information of interest from different hosts across wideband communications ...

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