ChapterÂ 10.Â How not to annoy people: process, email, and meetings
Bureaucracy (n): An administrative system in which the need to follow rigid or complex procedures impedes effective action.
The larger your team, the greater the odds are that your project management activities will annoy someone. Anytime you track someone elseâs work, or make decisions that impact others, you will potentially annoy them; it comes with the territory. If youâre smart, youâll look for ways to minimize annoyances. Theyâll be happier, the project will run better, and youâll get fewer dirty looks from people in the hallway.
The three activities with the greatest odds of annoying people are email, meetings, and team processes (i.e., build or spec procedures). This chapter will run through the common mistakes and basic approaches for performing these tasks with a minimal annoyance risk factor (aka MARF).
A summary of why people get annoyed
Because I couldnât find a published history of annoyance, Iâm relying on my own observations in summarizing why people get annoyed. I have a fair amount of experience in this area: Iâve been annoyed many times, have witnessed other people in a state of annoyance, and have been known to, on occasion, annoy others.
For the full effect in understanding these examples, they are described in the first person (it may help to think of a specific person you have experience working with, who you respect, when reading through these).
Assume Iâm an idiot. If I have ...