Manage to Engage

Manage to Engage

by Pamela Hackett
Released April 2021
Publisher(s): Wiley
ISBN: 9781119773467

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Book description

The CEO of highly respected global consultancy Proudfoot shares her secrets to achieve your leadership license to operate and create businesses fit for people

Manage to Engage: How Great Managers Create Remarkable Results provides leaders with a practical, business-proven approach for building stronger organizational ecosystems that achieve exceptional results and long-term prosperity. Packed with innovative tools and exercises that can be immediately applied in any management setting, in-person or virtually, this invaluable guide shows you how to create a movement of energized and enabled people who are truly engaged in their work.

Author Pamela Hackett has advised, led, and supported people through major change for some of the world's most prominent companies and brands throughout her 35 years in management consulting. In this must-read book, Pamela shares with you the one factor that underpins all performance improvement and transformation goals - be they operational, financial, cultural, or ultimately driven by your customer. It is to have a fully engaged workforce.  She shares her passionate commitment to "people solutions” in business and operations improvement by teaching you how to place engagement at the center of both your leadership and your entire organization. Designed to infuse engagement into every part of your day-to-day role, this vital resource will help you:

  • Raise your head from your technology, connect with people, and build strong relationships by following simple yet powerful concepts like the “HeadsUP High 5”
  • Leverage active management and other behavior models to change the way your teams work with you, and motivate them strive for ‘best possible’ instead of ‘best practice’
  • Use the innovative “1.5.30 Connect” performance improvement framework to bring about measurable and meaningful change through engagement and replace your outdated annual performance review system
  • Recognize and rapidly adapt to the post-COVID world of work where more people are working remotely— and connectivity and engagement is more crucial than ever before

Manage to Engage: How Great Managers Create Remarkable Results should be required reading for anyone wanting to create great relationships at work, be genuinely connected to people, and power-up engagement levels to new highs.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Introduction
    1. The Times, They Are a-Changin’
    2. Changing Your Advantage
    3. Great Things Happen at the Intersection of People and Technology
    4. Flat as a Pancake – Not Yet
    5. But What if They Could?
    6. People Are (Still) the Future of Business
    7. A Moment Can Become a Movement
    8. But Does It Have to Be This Way?
    9. What Will Our Legacy Be?
    10. Is It Culpability or Capability?
    11. Engagement, the Quiet Revolution, the Needed Movement
    12. How to Engage with This Book
  6. CHAPTER 1: People Matter: We Need a Healthier Way of Working
    1. No Connections in Range
    2. Seeing People as Value and Valuable
    3. We Need a New Scorecard That Drives Results
    4. Work: A Four-Letter Word
    5. Soul-Destroying Survey Findings
    6. The Problem with Organizations Is O-r-g-a-n-i-z-a-t-i-o-n
    7. I Love Being Managed! Not
    8. Volunteerism: The New Competitive Advantage
    9. Clean and Meaningful, Not Lean and Mean
    10. If the Pants Fit, Wear Them
    11. Fit and Healthy – The Human Competitive Edge
    12. The Chariots Are on Fire
    13. Good, Better, Best, Never Let It Rest…
    14. The Workplace Scorecard – Scoring the Top, from the Bottom Up
    15. Engage, Enable, Energize. What Does MI-9 Feel Like to People at Work?
    16. Fueling Your Fitness Program
  7. CHAPTER 2: The Ice Age: It's Alive and Well at Work
    1. A Few Bad Apples…
    2. The Freezing of the Global Workforce
    3. A World on the Run
    4. Navigating the Perfect Storm
    5. Skill Up or Sink
    6. A Breath of Fresh Air
    7. Second Acts
    8. I'm Gonna Make You a Star
    9. Don't Forget to Look at Yourself
    10. So How Do We Break the Cycle?
    11. Start with Common Complaints That Undermine Employee Confidence
    12. Bad News Sells
    13. We're All Looking for Value
    14. People Are a Product of You
    15. The Boss Is Dead, Long Live the Boss
    16. Value Is as Value Does
    17. The Way We've Been Managing Hasn't Managed to Engage
    18. Coming to a Workplace Near You: The Biggest Change Project Ever
    19. Connecting with Generation C
  8. CHAPTER 3: Manage to Engage: Building Street Cred
    1. Beware Flying Monkeys!
    2. Volunteering to Do More
    3. Engagement Kicks in When Flying Monkeys Are Kicked Out
    4. Engage Yourself
    5. Go HeadsUp
    6. A Total Ecosystem Approach
  9. CHAPTER 4: Fair Trade: An “F” You Should Be Proud Of
    1. Fair Is as Fair Does
    2. Aussie Rules
    3. Fairest of Them All – Give the Gift of Time
    4. Fair Trade in Action: Eight Active Management Behaviors
    5. Under New Management
    6. Applying Fair Trade: What Color Is Your Day?
    7. Cut the Passion Police and Create Advantage
    8. Rate your own engagement
  10. CHAPTER 5: A Common Cause: Collecting Volunteers to Create a Movement
    1. Causes Count
    2. Reclaiming Our Sense of Purpose
    3. Volunteering Your Passion
    4. Users Don't Adopt, People Do
    5. Starting from Scratch
    6. There Is No Cause Too Small
  11. CHAPTER 6: Cleaning Up Your Workplace
    1. Engaging in Cash, Cost, and Growth
    2. Lean Isn't Always Clean
    3. Humanize. Optimize. Digitize. Healthy and Fit.
    4. Step One in the Cleanup: Figure Out What Cheeses People Off
    5. The Hairdryer, the Hotel, and the Bad-Hair Day
    6. Recognizing the Signs
    7. From Walk-the-Floor to Walkabout
    8. From Process Mapping to Aerial Mapping
    9. Why Is Aerial Mapping So Essential?
    10. If You Must Focus on Cost, Study These Numbers
  12. CHAPTER 7: Out Your Doubt and Boost Confidence
    1. Business Is Consuming Our Confidence
    2. I Have Confidence in Confidence Alone
    3. Doubt Is Not Resistance
    4. Turn the Lights On
    5. Accelerate Confidence Building
    6. One Word: When Less Is More
  13. CHAPTER 8: Building Connections: Can You Hear Me?
    1. You're the Best Thing about Me
    2. Playing Push-Me-Pull-Me
    3. Don't Break the Connection
    4. Core Principles for Improving Connectivity
    5. I'm a Change Junkie – Get Me Out of Here!
    6. Time Is Precious – Use It Well
    7. If You Want to Understand, Listen
    8. One Foot in the Present and One Foot in the Future
    9. Soul-Searching, a Change Is Gonna Come
    10. Oh, and Don't Forget to Be Human!
  14. CHAPTER 9: The Strength in Numbers Is Collaboration
    1. A Person Is a Person through Other People
    2. Think Big
    3. Make Your Mark
    4. An Opportunity Shared Is an Opportunity Doubled
    5. Supersize Me
    6. Beyond Borders
    7. Preparing the Way for Collaboration
    8. Curators of Curiosity
    9. Collaboration Takes Energy
    10. Collaboration 4.0
    11. Diversity – It's about Collaboration, Not Just Race and Gender
  15. CHAPTER 10: Building Community: 1 + 1 = 3
    1. Communities' Role in Riding Out Bad Times
    2. Community Is King
    3. Community Is a Unique Selling Proposition for Employers
  16. CHAPTER 11: Growing Capability: We Yearn to Learn
    1. Apply Learning Liberally
    2. Coaching Is Another C
    3. Supply Floaties
    4. Somewhere over the Rainbow
    5. How Are You Developing Your People?
    6. Sometimes It's Just about the Company We Keep
    7. Test Your Capability to Build Capability
    8. Future-Proofing the Business
  17. CHAPTER 12: Freedom: The Great Facilitator
    1. Freedom Comes from Being Empowered
    2. Above All, Trust People
  18. CHAPTER 13: Making a Difference: Engage. Enable. Energize.
    1. Monetizing Effort: Creating a New Currency with MI-9
    2. Engagement: The Future of Business Is Still People
    3. The Past Will Never Again Predict the Future
  19. Conclusion
    1. So How Engaged Should Your Organization or Team Be?
    2. Managing and Leading
  20. Acknowledgments
  21. About the Author
  22. Index
  23. End User License Agreement

Product information

  • Title: Manage to Engage
  • Author(s): Pamela Hackett
  • Release date: April 2021
  • Publisher(s): Wiley
  • ISBN: 9781119773467