Chapter 15. Motivation Theory and Practice

Chapter 15 Study Questions

  1. How do individual needs influence motivation?

  2. What are the process theories of motivation?

  3. What role does reinforcement play in motivation?

  4. What is the link between job design and motivation?

Learning From Others: Make People Your Top Priority

After 13 years being voted as one of Fortune magazine's "Best Companies to Work For," SAS, headquartered in North Carolina and the world's largest privately owned software firm hit the number one spot in 2010. Just picture what it's like to be one of SAS's 4000+ headquarters employees

Typical workweek of 35 hours; no one monitors what time you show up; an in-house masseur is available for a fee at the company's fitness center; two SAS-owned day-care centers are on the premises; you can get dry cleaning, car detailing, and haircuts on site; and work-life or wellness centers provide everything from workout rooms to special programs in weight management to counseling on family issues.

Unlike other top high-tech names like Google SAS offers no stock options and isn't even considered a top payer of its talent. Many wonder if all the pampering makes up for the lack of outright financial incentives. CEO Jim Goodnight, shown here, certainly thinks so. He's the brains behind SAS's unique culture and its emphasis on treating employees well, giving them freedom and support, and trusting them to act as responsible adults

"My chief assets walk out the door every day," Goodnight says. "My job ...

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