Case 5.2: Carnival Cruise LinesWreck of the Costa Concordia
The boat started shaking. The noise – there was panic, like in a film, dishes crashing to the floor, people running, people falling down the stairs.
Fulvio Rocci, survivor1
The Crisis
At 4:00 pm on the evening of January 13, 2012, the Costa Concordia set sail from Rome, Italy, for a seven-day cruise as it did every week. The ship was due to arrive in Savona, Italy, the next day. Around 9:15 pm, the ship took a five-mile detour to pass closer to the picturesque Tuscan Island of Giglio (see Figure 5.2).2 Captain Schettino appears to have misjudged the maneuver, and at 9:30 pm, the ship collided with a rocky reef known as Le Scole. The collision ripped ...
Get Management Communication, 7th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.