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Management Communication, 7th Edition
book

Management Communication, 7th Edition

by James S. O'Rourke
March 2023
Intermediate to advanced content levelIntermediate to advanced
528 pages
22h 46m
English
Routledge
Content preview from Management Communication, 7th Edition

Case 5.2: Carnival Cruise LinesWreck of the Costa Concordia

DOI: 10.4324/9781003331490-17

The boat started shaking. The noise – there was panic, like in a film, dishes crashing to the floor, people running, people falling down the stairs.

Fulvio Rocci, survivor1

The Crisis

At 4:00 pm on the evening of January 13, 2012, the Costa Concordia set sail from Rome, Italy, for a seven-day cruise as it did every week. The ship was due to arrive in Savona, Italy, the next day. Around 9:15 pm, the ship took a five-mile detour to pass closer to the picturesque Tuscan Island of Giglio (see Figure 5.2).2 Captain Schettino appears to have misjudged the maneuver, and at 9:30 pm, the ship collided with a rocky reef known as Le Scole. The collision ripped ...

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Publisher Resources

ISBN: 9781000845976