Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results

Index

A

Accountability, modeling and building, 85–109

Accountability Self-Check and Orientation assessment, 92–96

action guide, 109

critical incidents, 100–104

delegating accountability, 97–100

delivering results as goal, 85–86

demonstrating accountability, 90

employee behavior, 96–97

manager behavior, 31, 88–90

“shadow of the leader,” 97–104

struggle for success, 5–7

symbolic acts as positive example, 104–108

touch and ownership, 86–88

Accountability techniques, 111–135

action guide, 135

coaching, 119–122, 134

employee performance appraisals, 112–113 5:15

Report, 122–125, 134

keep it simple, 1

make employee interactions important, 112

operations review, 127–129, 135

performance agreement, 126–127, 134–135

performance appraisal, 129–131, 134 ...