Book description
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Product information
- Title: Managing Customer Service, 5th Edition
- Author(s):
- Release date: June 2013
- Publisher(s): Routledge
- ISBN: 9781136385124
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