July 2013
Beginner
248 pages
5h 5m
English
book
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
by Naomi Karten, Gerald M. Weinberg
Content preview from Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
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12. Build Win-Win Relationships
Win friends and influence customers
When I finally ski-tested the blue jacket I told you about in Chapter 8,1 discovered that it was not quite perfect, and took it to my tailor for alterations. He said it would be ready in a week. When I went to pick it up, it wasn’t ready. I was annoyed. This wasn’t customer service; it was customer disservice. He could have called me and saved me the trip. I thought about switching tailors.
That’s how I would have reacted if this tailor had been a stranger, but he wasn’t. I’m a long-time customer. We chat and exchange pleasantries. He does good work and has given me rush service ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.