Challenges to Effective Performance Measurement
How can managers ensure accurate measurement of worker performance? The primary means is to understand the barriers that stand in the way. Managers confront at least five challenges:
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▪ Rater errors and bias
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▪ The influence of liking
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▪ Organizational politics
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▪ Whether to focus on the individual or the group
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▪ Legal issues
Rater Errors and Bias
A rater error is an error in performance appraisal that reflects consistent biases on the part of the rater. One of the most prominent rater errors is halo error, the tendency to rate similarly across dimensions.33
There are at least ...
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