Managing IT Performance to Create Business Value

2DESIGNING PERFORMANCE MANAGEMENT AND MEASUREMENT SYSTEMS

Performance management is a structured process for setting goals and regularly checking progress toward achieving those goals. It includes activities that ensure organizational goals are consistently met in an effective and efficient manner. The overall goal of performance management is to ensure that an organization and its subsystems (processes, departments, teams, etc.), are optimally working together to achieve the results desired by the organization.

An organization can achieve the overall goal of effective performance management by continuously engaging in the activities shown in Table 2.1.

Performance management encompasses a series of steps with some embedded decision points. The ...