Chapter 3

Understanding the context for KM in project environments

Introduction

In this chapter we describe the KM context that was introduced in Chapter 1. The context is defined using a set of factors grouped into four overlapping clusters (Figure 3.1).

The context embodies the KM principles described in Chapter 2 and places them in a project environment. The context factors and clusters are the how of managing knowledge in project environments: the basis of a KM strategy for project work. The ‘how’ focuses on project management decisions about the nature of the work and the supporting environment (Principle #4) and KM decisions such as the characteristics of KM practices (Principle #5). Specific KM activities and tools are the what of managing ...

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