Managing Organizational Knowledge

chapter eleven

Knowledge management solutions

The most exciting breakthroughs of the 21^st century will not occur because of technology but because of an expanding concept of what it means to be human.

John Naisbitt

So many of the writings on knowledge management seem to begin and end with technology implications and how to create a massive centralized, integrated solution. By this point in the book, you are already familiar with my concerns over “enterprise” solutions and instead, recommend smaller enterprise areas and a project-centric strategy. I often find that organizations have already purchased their technology components prior to understanding the business problem or diverse needs for knowledge. This is yet another attempt to buy ...