Table of Contents - Managing Organizational Knowledge [Book]

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Contents

Acknowledgments

Chapter 1 Knowledge as an asset—Really?

Chapter 2 The new realities of knowledge management

The growing knowledge gap

“Boomer” retirements

Unforced resignations

Internal promotions

Market globalization

Technology advances

Business complexity

Knowledge opportunities

Return on investment

A call to action

Chapter 3 KM beliefs

Knowledge sharing and reuse

Learning organization

Communities of practice

Chapter 4 KM processes

Knowledge discovery

Knowledge capture

Knowledge organization

Knowledge transfer

Knowledge retention

Chapter 5 Defining organizational knowledge

Knowledge categories

Individual knowledge

Global knowledge

Organizational ...

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