4 Management of change
For better or worse?
Introduction
Change management may be enacted in different ways. A programme may be devised and implemented by an in-house team of experts. But this option becomes increasingly rare as public sector bodies are continually being expected to offer more services with fewer resources – a trend which intensified over a decade of austerity from 2009 to 2019. This resulted in reductions in staff in public sector bodies and the erosion or elimination of specific areas of expertise. This has also been accentuated at the central government level because of tensions between Ministers of Government and their civil service advisors (Aucoin, 2012). Given these kinds ...
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