September 2025
Intermediate to advanced
496 pages
19h 14m
English
book
Managing Quality: Integrating the Supply Chain, with eBook Access Code, 8th Edition
by S. Thomas Foster, John W. Gardner
Content preview from Managing Quality: Integrating the Supply Chain, with eBook Access Code, 8th Edition
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
9Managing Supplier Quality in the Supply Chain
A great deal of thought has gone into managing the supply function at firms such as Hewlett Packard Corporation (HP). HP uses analytical, accounting, and managerial tools to improve its performance. HP is known for its commitment to its customers and for understanding that quality performance is closely related to supply chain activities. HP therefore focuses a lot of attention on those supply chain activities.
In this chapter, we discuss the roles of purchasing, supplier development, logistics, and other supply chain functions. In the appendix to Chapter 9, we also introduce some statistical quality control tools that are used to evaluate the inputs provided from suppliers. Remember that the performance of your suppliers directly affects your reliability and your ability to satisfy customers. As a result, the supplier is key. This connective relationship between suppliers, producers, and consumers is both important and timely as firms are attempting to improve quality along with on-time performance. This is a major theme of this chapter.
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.