Part 3. Quality Management Systems, Tools and Techniques
Quality management systems, tools and techniques are a fundamental part of an organization's approach to TQM. This part of the book deals with their use and application. In the individual chapters dealing with tools and techniques, each tool and technique is described, together with an indication of its range of application and how it is constructed and deployed. Part 3 contains the following chapters:
Chapter 13 – Quality Management Systems
Chapter 14 – Integrated Management Systems
Chapter 15 – Tools and Techniques: An Overview
Chapter 16 – Quality Function Deployment
Chapter 17 – Design of Experiments
Chapter 18 – Failure Mode and Effects Analysis
Chapter 19 – Statistical Process Control
Chapter 20 – Six Sigma
Chapter 21 – Benchmarking
Chapter 22 – Business Process Re-engineering
Chapter 23 – Teams and Teamwork
Chapter 24 – Self-Assessment, Models and Quality Awards
Chapter 25 – Improvement Approaches
Chapter 13 presents an overview of quality management systems and argues that such a system is a key building-block in an organization's approach to TQM. The review includes the fundamental purpose of a quality management system and the development of quality system standards. The ISO 9000 series of quality management system standards is reviewed, including implementation issues and guidelines, the assessment and registration process, and their benefits and limitations.
Chapter 14 explores the subject of integrated management systems (IMS) ...
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