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Managing Risk: Methods for Software Systems Development by Ph.D. Elaine M. Hall

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12 Verify Compliance

The goal of competitive industry is to provide a product and service into which quality is designed, built, marketed, and maintained at the most economical costs which allow for full customer satisfaction.

—A. V. Feigenbaum

W. Edwards Deming proved that improvement in quality starts a chain reaction that yields an increase in productivity. But as scientist Jonah told plant manager Alex Rogo, “Productivity is meaningless unless you know what your goal is” [Goldratt86]. The goal of managing risk has an intermediate objective of verifying compliance of project practices to the risk management plan, a way to engineer quality results. This intermediate objective is necessary to overcome the obstacle of a faulty plan or deficient ...

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