Managing Guarantees and Warranties
All sellers are legally responsible for fulfilling a buyer’s normal or reasonable expectations. Guarantees and warranties are explicit or implicit promises by sellers that the product will perform as specified or that the seller will fix it or refund the customer’s money during a specified period. Products under warranty or guarantee can be returned to the manufacturer or a designated repair center for repair, replacement, or refund. Whether expressed or implied, guarantees and warranties are legally enforceable.
A guarantee ensures that if a product fails to function as promised by the company or as customers expect, the company will provide some type of compensation to the purchaser. Detailing the process ...
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