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Mastering Operational Risk, 2nd Edition by John Thirlwell, Tony Blunden

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2

The business case for operational risk management

Getting management’s attention

Operational risk management as a marketing tool

Benefits of getting operational risk management right

Benefits beyond the framework

Business optimisation

Conclusion

GETTING MANAGEMENT’S ATTENTION

If you want to make the case for operational risk to senior management, you need to get their attention. That means talking to their agenda, in other words understanding and addressing their needs. Good operational risk management is fundamentally about informed decision making. If your decision making is better informed, your decisions are very likely to be better. Some of the fundamental elements of informed decision making with respect to operational risk management ...

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