14

Outsourcing

What is outsourcing?

Outsourcing – transforming operational risk

Deciding to outsource

The outsourcing project – getting it right at the start

Risk assessment

Some tips on the request for proposal

Selecting the provider

Some tips on service level agreements

Managing the project

Exit strategy

WHAT IS OUTSOURCING?

Outsourcing is the transfer of selected projects, functions or services and the delegation of day-to-day management responsibility to third-party suppliers. It is not confined to IT, human resource functions or offshore outsourcing. It could involve the transparent transfer of part of the business to a third party, or the transfer of a service, by white-labelling, to a third party, including another member of the same ...

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