Contents
Chapter 1 • Overview of Service Management
Understanding IT Service Management
Exploring the IT Infrastructure Library
Select ITIL Functions and Processes
Exploring the Microsoft Operations Framework
Select MOF Service Management Functions
Overview of System Center Configuration Manager
Configuration Manager Features
Chapter 2 • Planning a Configuration Manager Infrastructure
Gathering Deployment Intelligence
Determining What You Need to Accomplish
Describing Your Migration Needs
Planning the Configuration Manager Environment
Extending the Active Directory Schema
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