Mastering Voice Interfaces: Creating Great Voice Apps for Real Users

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

A. Thymé-Gobbel, C. JankowskiMastering Voice Interfaceshttps://doi.org/10.1007/978-1-4842-7005-9_9

9. Helping Users Succeed Through Consistency

Ann Thymé-Gobbel¹   and Charles Jankowski²

(1)

Brisbane, CA, USA

(2)

Fremont, CA, USA

 

In Chapter 8, you learned the importance of reassuring both user and VUI that a request is correctly understood. There’s an additional piece to user reassurance: feeling in control. If users can navigate a VUI to get what they want, know how to start over, or get help when needed, then they feel comfortable with the whole interaction. The outcome is greater willingness to explore and try new requests and greater success in reaching their ...