Chapter 11. Troubleshooting Internet Explorer and Group Policy Issues

Troubleshooting is a primary skill for every IT professional. After you learn it, you can apply the basic techniques for isolating and identifying a technical problem to almost any situation. In this chapter and the next one, you learn some general principles of troubleshooting and apply them to some of the most common issues facing Windows 7 desktop administrators.

Exam objectives in this chapter:

  • Identify and resolve Internet Explorer issues.

  • Identify and resolve Group Policy issues.

Lessons in this chapter:

Before You Begin

To complete the practice exercises in this chapter, you must ...

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