Chapter 9. End-User Needs and Desktop Management


This chapter covers the following Microsoft-specified objectives for the Designing a Microsoft Windows 2000 Directory Services Infrastructure exam:

  • Analyze the business requirements for client computer desktop management.

    • Analyze end-user work needs.

    • Identify technical support needs for end-users.

    • Establish the required client computer environment.

  • One thing is clear—end-users will always let you know if they aren't happy. The focus of this chapter is on gathering the appropriate information from end-users (or representatives for end-users) so you can effectively answer their technical support needs and provide a computing environment sufficient for their various work needs.


Introduction ...

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