Chapter 9. End-User Needs and Desktop Management
This chapter covers the following Microsoft-specified objectives for the Designing a Microsoft Windows 2000 Directory Services Infrastructure exam:
Analyze the business requirements for client computer desktop management.
Analyze end-user work needs.
Identify technical support needs for end-users.
Establish the required client computer environment.
One thing is clear—end-users will always let you know if they aren't happy. The focus of this chapter is on gathering the appropriate information from end-users (or representatives for end-users) so you can effectively answer their technical support needs and provide a computing environment sufficient for their various work needs.