CHAPTER 2

Introduction to Balanced Measures

As we saw in chapter 1, the TDRp framework divides measures into three distinct categories: efficiency, effectiveness, and outcomes. Using these categories ensures that all measures have a home; that is, any measure you use in your organization will fit into one of these three categories.

The question we face is: Do we need measures in all three categories for all programs? Or can we pick and choose which categories of measures are most appropriate and leave it at that?

In this chapter, we make the case for why it is important to have both efficiency and effectiveness measures for all programs and provide guidance on when you should add outcome measures to the mix. We also highlight the unintended consequences ...

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