CHAPTER 14Case Study: Measuring Return on Investment in Leadership Development for Production Managers*

THIS PROGRAM REPRESENTS a comprehensive leadership development initiative for first-level managers in a technical environment. It focuses all participants on a small group of measures. The payoffs for the program included productivity, defined as the percentage of on-time production, voluntary turnover, and unplanned absenteeism. The product is very data rich and the analysis follows all of the issues around the ROI Methodology, including forecasting.


Linear Network Systems (LNS) is an important supplier to the telecommunications industry, producing a variety of network equipment. This publicly held company has been operating for ...

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