Making EPS assets available to a learner is not simply a matter of availability. If it were, EPS might end up no more effective than the e-learning assets appropriate for the first two moments of need. There is a structure that can be applied when designing a total support solution, and it is one that needs to keep mastery in mind.

Figure 2 (next page) illustrates a complementary layered structure that helps meet all five moments of need. The learner is represented by the target shown in the middle. The type of targeted knowledge and how it should be presented depend on where the learner is in the five moments of need. If learners are struggling with mastery, the top pyramid applies. This is the world that's ...

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