Chapter 23

Phone System advanced features

Resource accounts

Holidays

Call queues

Auto attendants

What’s next?

In the last few chapters, we’ve covered the foundational concepts and core configuration tasks that most organizations will need to deploy a functioning Teams Phone System. Many organizations, however, might have needs for scheduling, room collaboration, automation, or traditional interactive voice response (IVR) features that require more advanced configuration.

In this chapter, we’ll discuss the advanced features of Teams Phone System:

  • Resource accounts

  • Microsoft Teams Rooms

  • Holidays

  • Call queues

  • Auto attendants

By the end of the chapter, you’ll be able to configure advanced features enabling the Teams Phone platform to provide parity ...

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