Microsoft Dynamics CRM 2011 Unleashed

Microsoft CRM Office Client for Outlook

With Outlook, the Microsoft CRM 2011 client is installed directly into Outlook and can be accessed by simply navigating to the Microsoft CRM organization name node (see Figure 3.5).

Figure 3.5 Microsoft Outlook with Microsoft CRM.

The Microsoft CRM Outlook client comes in two versions, 32 bits and 64 bits. The same client can also run in two modes (online or offline) and can now connects to more than one CRM organization as well as to any Microsoft Dynamics CRM Online organization.

The Outlook client can ...