Queues
You can think of queues as holding areas (or containers) that contain almost anything (unlike in previous versions that only held activities).
Figure 7.51 shows queues that we have both system assigned, as well as a few that we have created.
Figure 7.51 Queues.
Unlike in the previous version of CRM where there was only two queues by default, there is a now a default queue setup for every user and team with the user and team name in Microsoft Dynamics CRM 2011, and these queues are available for everyone to use. Figure 7.52 shows the default Case entity customization with the Queue selection. This option is available for all entities, including ...
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