April 2014
Intermediate to advanced
1176 pages
30h 5m
English
Content preview from Microsoft Dynamics CRM 2013 Unleashed
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Service Activity
A Service Activity helps you schedule Appointments for resources associated with a service. Before creating Service Activities, you must define and create your business services as discussed in detail earlier in this chapter.
To create a new Service Activity from the Service Calendar interface, click the Service Activity button on the Command bar (see Figure 10.9).
FIGURE 10.9 New Service Activity.
When creating a new Service Activity, you are required to enter a subject, a service, and the time (start and end dates) for the activity. Depending on the service selected, you might also be required to select one or more resources ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.