A Service Activity helps you schedule Appointments for resources associated with a service. Before creating Service Activities, you must define and create your business services as discussed in detail earlier in this chapter.
To create a new Service Activity from the Service Calendar interface, click the Service Activity button on the Command bar (see Figure 10.9).
When creating a new Service Activity, you are required to enter a subject, a service, and the time (start and end dates) for the activity. Depending on the service selected, you might also be required to select one or more resources ...