Microsoft Dynamics® CRM 2016 Unleashed

Chapter 6. Working with Customers

In This Chapter

Accounts

Contacts

General Information for Either Accounts or Contacts

Customers are defined in several different ways. When working in a conventional environment, customers are individuals or organizations that you have conducted business with. When considering an xRM deployment of Microsoft Dynamics CRM, your customers are usually whatever the x designation is. Examples might include the following: ...