Microsoft Dynamics® CRM 2016 Unleashed

Get full access to Microsoft Dynamics® CRM 2016 Unleashed and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Start your free trial

Chapter 11. The Interactive Service Hub

In This Chapter

Using the Interactive Service Hub

Configurations and Customizations

Using the Interactive Service Hub

The interactive service hub is a new web user interface designed to be used by service support teams. It is divided into two types of usage:

Tier 1—Tier 1 users see data with real-time multi-stream dashboards, and the data is based on entity views or queues. Multi-stream dashboards show ...

Get Microsoft Dynamics® CRM 2016 Unleashed now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now